Course

Course Summary
Credit Type:
Course
ACE ID:
KFCC-0005
Organization:
KFC Corporation
Location:
Classroom-based
Length:
5 hours and 1 minute of eLearning and 115.5 hours of on-the-job activities
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 Food Service Supervision
Description

Objective:

The course objective is to provide a consistent, comprehensive training experience that creates a foundation for success for all new Shift Supervisors in the areas of leading people, cleanliness, food quality, great service, restaurant finances, the MERIT computer system, and shift management.

Learning Outcomes:

  • Effectively lead a KFC shift and KFC team members by creating a great place to work through recognition, culture and communication
  • Managing conflict
  • Establishing a leadership mindset
  • Maintaining a high level of cleanliness in the restaurant
  • Ensuring that all employees follow KFC cleaning and food safety standards
  • Managing inventory, accepting deliveries, following projections and prep routines to maintain product quality and availability, and resolving food quality issues
  • Leading guest service and restaurant culture by personally demonstrating KFC Service standards and holding the rest of the team accountable for doing the same
  • Following and ensuring all employees follow KFC cash handling procedures, maintaining building security and guest and team safety, and successfully open and close the restaurant
  • Training and coaching team members
  • Delegating and prioritizing
  • Running an effective deployment, handling emergencies

General Topics:

  • Completing opening procedures correctly
  • Working with people
  • Exhibiting effective communication
  • Conducting successful shift deployment
  • Meeting all food safety standards
  • Meeting all service standards
  • Executing cleanliness standards
  • Following correct procedures for deliveries
  • Executing training schedule
  • Ensuring team follows all security and safety procedures
  • Completing shift change correctly
  • Completing closing procedures correctly
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Computer Based Training
  • Discussion
  • Practical Exercises

Methods of Assessment:

  • Other
  • Performance Rubrics (Checklists)
  • simulation, and on-the-job exercises
Supplemental Materials