Course Summary
Credit Type:
Organization's ID:
40 hours
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 equal employment opportunity counseling


The course objective is to introduce students to EEO counseling and help EEO Counselors develop techniques through lecture, discussion, and interactive role-plays that help the EEO Counselor succeed in the Federal sector

Learning Outcomes:

  • Know the fundamentals and evolution of Civil Rights and EEO.
  • Know the roles and responsibilities of an EEO Counselor.
  • Know the fundamental roles and responsibilities of the Civilian Personnel Office. Know how workplace harassment can impact an organization.
  • Know the EEO complaints process as it pertains to the EEO Counselor.
  • Know how to properly frame the claim of discrimination or harassment.
  • Know how to conduct an EEO complaint inquiry.
  • Know the fundamentals of resolving complaints within the Federal EEO complaints processing system.
  • Know how to write an EEO Counselor's report. Comprehend how the communication process can impact mission effectiveness.

General Topics:

  • This course develops a base of knowledge and skills that allows graduates to serve as effective EEO Counselors or Practitioners at the entry level. The studies focus on the statutory/legal as well as intra/interpersonal and organizational aspects of equal employment opportunity (EEO). Training progresses through understanding the causes/effects of discrimination, EEO programs for Federal employees/applicants for employment, civilian personnel/human resource management, the roles and responsibilities of EEO Counselors/Assistants/Specialists, communication and interviewing skills, staff procedures, writing and briefing skills, documenting EEO inquiries, and resolving EEO complaints (including Alternative Dispute Resolution or ADR)
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Case Studies
  • Classroom Exercise
  • Computer Based Training
  • Discussion
  • Laboratory
  • Learner Presentations
  • Lectures
  • Practical Exercises
  • Work-based Learning

Methods of Assessment:

  • Case Studies
  • Examinations
  • Presentations

Minimum Passing Score:

Supplemental Materials