Course

Course Summary
Credit Type:
Course
ACE Course Number:
YRUP-0035
Organization Course Number:
YRUP-0035
Organization:
Location:
Hybrid
Length:
3 weeks (16 hours)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 1 business communications
Description

Objective:

The course objective is to engage in a set of hands-on activities, where students will assess, refine and strengthen their skills in utilizing professional email communication techniques and managing emails and meetings in Outlook through practice across various scenarios.

Learning Outcomes:

  • use editing and revising techniques to ensure proper spelling and grammar
  • manage an email thread/conversation to demonstrate responsiveness and follow-through
  • utilize features in Outlook to manage an email inbox efficiently (including flagging, searching and organizing in folders)
  • set up, confirm, decline and manage meetings, through Outlook, with all important details needed
  • utilize features in Outlook calendar to manage a calendar efficiently (including switching calendar views, checking responses, using scheduler tool, and using recurring features).

General Course Topics:

  • Professional email etiquette and effective email and calendar management
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Case Studies
  • Classroom Exercise
  • Computer Based Training
  • Discussion
  • Laboratory
  • Learner Presentations
  • Lectures
  • Practical Exercises

Methods of Assessment:

  • Case Studies
  • Examinations
  • Performance Rubrics (Checklists)
  • Presentations
  • Quizzes
  • Written Papers

Minimum Passing Score:

70%
Supplemental Materials