Course Course Summary Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: UAPP-0039 Organization: United Assn. of Journeymen & Apprentices of the Plumbing & Pipefitting Ind. Location: Classroom-based Length: 42 Hours Dates Offered: 9/1/2006 - 11/30/2008 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Lower-Division Baccalaureate 2 Personnel Management Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: To make the student aware of how human relations affects customer satisfaction. Learning Outcomes: Understand why customers will call or not call again because of technician's people skills Assure the customer that they and the contractor will solve the customer's piping problem Make potential additional sales after the original service call Plan and execute a successful service call Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Instructional Strategies: Lectures Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Page Content