Course

Course Summary
Credit Type:
Course
ACE ID:
TSAT-0002
Organization's ID:
TSA-ACD-ARC
Organization:
Transportation Security Administration
Location:
Classroom-based
Length:
Instructor-led is 4 days (32 hours); Virtual is 3 days (24 hours)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 2 homeland security
Lower-Division Baccalaureate 2 introduction to human communication
Description

Objective:

The course objective is to provide a standardized communications model for conducting informal interviews when employing TSA policies and procedures currently used in the workplace. ARC strategies encompass many competencies and techniques directed at obtaining objective information and mitigating attempts of social engineering.

Learning Outcomes:

  • identify the components necessary in establishing a non-threatening interview environment
  • apply the techniques necessary in establishing a non-threatening interview environment
  • apply continual behavioral assessment throughout the ARC interview model
  • apply active listening skills throughout the ARC interview model
  • apply the casual conversation techniques and components employed during an ARC interview
  • apply the appropriate question techniques to ask during an ARC interview
  • summarize to determine if ARC interview information is complete and accurate.

General Topics:

  • Interview components
  • Behavior assessment
  • Active listening skills
  • Questioning techniques
  • Report writing
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Classroom Exercise
  • Discussion
  • Lectures
  • Practical Exercises

Methods of Assessment:

  • Performance Rubrics (Checklists)

Minimum Passing Score:

80%
Supplemental Materials