Course Summary
Credit Type:
Occupation Title:
Short Term Disability Analyst
Estimated length of On the Job Training (OJT):
2100-2500 hours on the job training that ensues over the course of 1-2 years
Estimated length of Related Training Instruction (RTI):
4 weeks of technical instruction; 2 weeks of structured on the job lab
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 Business Communications
Lower-Division Baccalaureate 3 Management
Lower-Division Baccalaureate 3 Risk Management
Lower-Division Baccalaureate 3 Business Basics
Lower-Division Baccalaureate 3 Fundamentals of Medical Terminology
Lower-Division Baccalaureate 6 Insurance

Program Description:

The first part of the Apprenticeship program is six weeks (240 hours) of training. Our training program is designed to produce measurable results and is always performance based. This is done using blended methods of training. The training timeframe is four weeks of blended instruction and two weeks of Learning Lab (on the job) with trainer and mentor available.

The remainder of the Apprentice program, 2100-2500 hours, is on the job training that ensues over the course of 1-2 years.

Program Objective:

The Short Term Disability Analyst, primarily investigates claims to determine if the insured person qualifies for STD benefits and works with them on a treatment plan to return to work as soon as responsibly possible. The Short Term Disability Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements.

Learning Outcomes:

  • demonstrate presentation skills
  • prepare effective business messages for culturally diverse audiences
  • communicate by written, oral, and visual methods
  • compose clean and concise business letters, reports, memoranda, and emails
  • apply basic functions of management, including planning, organizing, directing, coordinating, and controlling
  • identify problem solving techniques, apply performance management concepts
  • identify steps in the decision-making process
  • develop risk management plans
  • identify and evaluate the coexistence of a threat and a point of vulnerability
  • identify and evaluate the coexistence of a threat and a point of vulnerability
  • communicate risks effectively to appropriate stakeholders
  • monitor and control identified and emerging risks
  • use multiple risk management techniques to identify and document risks
  • explain and research medical terms by identifying the basic elements of a medical word including root words, prefixes, and suffixes, and the coding related thereto
  • apply basic concepts and principles of insurance including comprehensive coverage of short-term disability insurance including enrollment eligibility, types of claims, types of disability, benefit calculations, claim processing, taxability of a claim, legal issues, ERISA, Worker’s Compensation insurance, research medical conditions, and research individual STD policies issued by numerous insurance providers or STD employee benefit plans offered by employers
  • describe the fundamental principles of a business in the areas of accounting, business law, economics, finance, management, marketing, and ethics
  • apply various means to identify and resolve conflicts between parties to reach a mutually acceptable position
  • apply interpersonal skills, research in various areas, counseling, negotiating, and arbitrating

General Topics:

  • Handle a high volume of disability claims in a team environment
  • Apply strong customer service skills
  • Investigate coverage and eligibility for benefit payment by reviewing policy language
  • Investigate disability claims, causality and durations
  • Develop effective claim management strategies
  • Determine the proper payment amount and length of time on disability losses
  • Comply with statutory and regulatory requirements
  • Execute prompt payment processing
  • Deliver outcomes by achieving targeted performance goals to manage costs and support The Hartford’s industry-leading operational claims standards
Instruction & Assessment

Instructional Strategies:

  • Coaching/Mentoring
  • Discussion
  • Laboratory
  • Practical Exercises
  • Work-based Learning

Methods of Assessment:

  • Examinations
  • Performance Rubrics (Checklists)
  • Quizzes
  • Knowledge Checks
Supplemental Materials