Course Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: SDCM-0093 Version: 2 Organization's ID: Hospitality 304 Organization: Study.com, LLC Location: Classroom-based Length: Self-paced, 20 weeks (42 hours) Minimum Passing Score: 70 ACE Credit Recommendation Period: 6/1/2023 - 5/31/2026 11/1/2020 - 5/31/2023 10/1/2017 - 10/31/2020 12/1/2016 - 9/30/2017 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Upper-Division Baccalaureate 3 Hospitality Management Operations Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: The course objective is to examine and analyze aspects of the management and operations of the hotel lodging industry, including HR management, customer service, leadership in the hotel industry and more. Learning Outcomes: Evaluate strategic management decisions as they relate to hotel profitability Calculate a hotel's revenue using revenue management techniques Execute a Human Resources plan for a hotel including job design, performance appraisals, and workplace safety Create a customer service policy for resolving complaints to maintain guest satisfaction Explain the role of a food and beverage department including its contribution to a hotel's profitability Understand the global hotel market and its benefits and costs to global economies Develop a solid organizational structure for communication throughout the hotel Explain hospitality operational issues and use the information to evaluate decisions Summarize the roles of the Rooms Division and the Sales and Marketing Department and their importance to the profitability of the hotel operation Justify a plan to maintain the safety and security of hotel guests and employees General Topics: : hotel and lodging industry overview, global hospitality management, leadership in the hotel industry, hotel and lodging strategic management, hotel operations management, rooms division in hotel operations, hotel finance and accounting, revenue management for hotels, hotel sales and marketing department, HR management for hospitality, hotel safety and security, hotel and lodging customer service, food and beverage operations in hotel and lodging, and factors affecting the hotel and lodging industry Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Instructional Strategies: Audio Visual Materials Methods of Assessment: Examinations Quizzes Written Papers Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Equivalencies Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Other offerings from Study.com, LLC View All Courses College Credit Opportunities Page Content