Course

Course Summary
Credit Type:
Course
ACE ID:
SDCM-0093
Organization's ID:
Hospitality 304
Organization:
Location:
Classroom-based
Length:
Self-paced, 20 weeks (42 hours)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Upper-Division Baccalaureate 3 Hospitality Management Operations
Description

Objective:

The course objective is to examine and analyze aspects of the management and operations of the hotel lodging industry, including HR management, customer service, leadership in the hotel industry and more.

Learning Outcomes:

  • Evaluate strategic management decisions as they relate to hotel profitability
  • Calculate a hotel's revenue using revenue management techniques
  • Execute a Human Resources plan for a hotel including job design, performance appraisals, and workplace safety
  • Create a customer service policy for resolving complaints to maintain guest satisfaction
  • Explain the role of a food and beverage department including its contribution to a hotel's profitability
  • Understand the global hotel market and its benefits and costs to global economies
  • Develop a solid organizational structure for communication throughout the hotel
  • Explain hospitality operational issues and use the information to evaluate decisions
  • Summarize the roles of the Rooms Division and the Sales and Marketing Department and their importance to the profitability of the hotel operation
  • Justify a plan to maintain the safety and security of hotel guests and employees

General Topics:

  • : hotel and lodging industry overview, global hospitality management, leadership in the hotel industry, hotel and lodging strategic management, hotel operations management, rooms division in hotel operations, hotel finance and accounting, revenue management for hotels, hotel sales and marketing department, HR management for hospitality, hotel safety and security, hotel and lodging customer service, food and beverage operations in hotel and lodging, and factors affecting the hotel and lodging industry
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials

Methods of Assessment:

  • Examinations
  • Quizzes
  • Written Papers

Minimum Passing Score:

70%
Supplemental Materials