Course Summary
Credit Type:
Organization's ID:
Hospitality 101
36 hours (16 weeks)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 Introduction to Hospitality


Upon the successful completion of this course, students will be able to examine the roles of management, communication, control systems and customer service in the hospitality industry.

Learning Outcomes:

  • Summarize aspects of the background of the hospitality industry, including history, growth, statistics, sectors and corporate philosophies
  • Compare and contrast leading versus managing in the hospitality industry
  • Discuss key management functions including project management, revenue management, accounting, risk management, strategic management, human resources management and waste management
  • Describe the basic skills needed in the hospitality industry, such as communication and decision making
  • Understand planning and organizing as they relate to the hospitality industry, including aspects such as business strategies, operational plans and structure, teams and organizational change
  • Explore types of control issues in the hospitality industry, including internal controls, financial controls, budget controls and inventory control
  • Identify hotel classifications and development including various hotel types and operations
  • Recommend how to run a successful restaurant
  • Evaluate the economic impact of tourism, ecotourism, recreation, leisure and wellness

General Topics:

  • Hospitality Industry Overview
  • Leadership & Management in the Hospitality Industry
  • Key Management Functions in the Hospitality Industry
  • Communication & Decision-Making in the Hospitality Industry
  • Improving Service in the Hospitality Industry
  • Planning & Organizing in the Hospitality Industry 8% complete
  • Control Systems & Issues in the Hospitality Industry
  • Hotel Classifications & Operations
  • Food, Beverage & Alcohol Operations
  • Restaurant Organization & Operations Overview
  • Tourism & Recreation
  • Gaming Industry Overview
  • Meetings, Conventions, Expositions & Special Events
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials

Methods of Assessment:

  • Examinations
  • Quizzes

Minimum Passing Score:

Supplemental Materials