Course Summary
Credit Type:
Organization's ID:
Self-Paced (33 hours)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 organizational communications


The course objective is to teach students how to leverage their communication skills to succeed in business. Students will improve their communication tools using activities to help them connect with others, both within and beyond the workplace.

Learning Outcomes:

  • explain why effective communication is important in a corporate environment
  • apply theories and observations of verbal communication to real-world communication challenges
  • analyze yourself and your audience using what you know about perception
  • develop self-correcting presentation strategies to lessen anxiety and build self-confidence
  • critique common formats of written business communication by recognizing standard and nonstandard elements in examples of each format
  • create business presentations that use verbal and nonverbal communication techniques effectively
  • explain the importance of effective intrapersonal and interpersonal communication in business environments
  • recognize the impact of cultural differences on effective communication and understand the steps to becoming acculturated for international assignments
  • prepare a crisis communication plan and know how to give and receive negative news
  • solve problems and run productive meetings by understanding groups, teams, and leadership

General Topics:

  • Introduction to business communication
  • Delivering your message
  • Understanding your audience
  • Effective business writing
  • Developing and delivering effective presentations
  • Negative news and crisis communication
  • Intrapersonal and interpersonal communication
  • Intercultural and international communication
  • Group communication, teamwork, and leadership
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Computer Based Training
  • Lectures
  • Practical Exercises

Methods of Assessment:

  • Examinations
  • proctored final exam

Minimum Passing Score:

Supplemental Materials