Course Summary
Credit Type:
Organization's ID:
Self-paced (60-90 days)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 business communication


The course objective is to teach students who are preparing for careers in business the essential communication skills they will need to succeed. The course covers personal image, such as distinguishing between formal and informal communication, and developing a professional demeanor for seeking a job and growing one’s career. An entire unit is devoted to ethics, covering issues such honesty, diversity, intellectual property, and conflict resolution. Students learn about and demonstrate their ability to compose written communication that chooses an appropriate tone and language, and deliver an oral presentation that demonstrates their ability to engage an audience with verbal and nonverbal performance.

Learning Outcomes:

  • Distinguish between formal and informal communication and adapt both the message and translation accordingly, determining the most appropriate means of communication for a given professional situation
  • Create written communications using an appropriate tone, grammar, modality, and language for the circumstances, including personal career development
  • Create and deliver oral presentations clearly, succinctly, and professionally while sensing the needs and interest level of one’s audience
  • Communicate in a manner that is ethical, inclusive, professional, mutually-understood, and positively-oriented

General Topics:

  • What is communication?
  • Business communication
  • Elements of effective business communication
  • Types of written communication
  • The process of writing business messages
  • Tone and language
  • Career matters
  • Public speaking skills
  • Preparing to present
  • Present and reflect
  • Business ethics
  • The power of diversity
  • Build goodwill
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Computer Based Training
  • Lectures
  • Practical Exercises
  • Project-based Instruction

Methods of Assessment:

  • Examinations
  • Quizzes
  • Written Papers

Minimum Passing Score:

Supplemental Materials

Other offerings from SOPHIA Learning, LLC