Course Summary
Credit Type:
ACE Course Number:
Organization Course Number:
This is a self-paced course. Students have 60 days with 30 days extension (if needed) to complete.
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 1 essentials of managing conflict, conflict resolution, or conflict management


The course objective is to introduce students to essential tools for managing conflict. Students will learn about the stages of conflict as well as conflict styles and different approaches to conflict resolution. This introductory course outlines basic concepts in conflict resolution and provides opportunities to analyze conflict in context.

Learning Outcomes:

  • understand the key components of conflict
  • recognize examples of the various types of conflict in context
  • identify the stages of conflict in context
  • define the five conflict styles
  • apply the five conflict styles in context
  • understand how culture can impact conflict
  • recognize key aspects of the various conflict resolution processes
  • differentiate between the various conflict resolution processes in context

General Course Topics:

  • Defining conflict
  • The stages of conflict
  • Styles of conflict
  • Intercultural conflict
  • Mediation
  • Arbitration
  • Conciliation
  • Collaborative law
  • Shuttle diplomacy
  • Restorative justice
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Computer Based Training
  • Lectures
  • Practical Exercises

Methods of Assessment:

  • Case Studies
  • Quizzes

Minimum Passing Score:

Supplemental Materials

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