Course Summary
Credit Type:
Organization's ID:
This is a self-paced course. Students have 60 days with 30 days extension (if needed) to complete the course.
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 introduction to communications


The course objective is to prepare the student for successful workplace communication by providing a background on the components and methods of communication, then exploring oral and written communication in depth. The student will practice composing professional written communication for a specific purpose and audience. Additionally, the student will learn about tools for workplace collaboration and efficiency, and how to determine the best meeting and productivity tools for a particular professional context.

Learning Outcomes:

  • identify the various purposes, uses, and stages of communication
  • compare and contrast the different methods of communication
  • align tone and language to a specific audience
  • recognize the key elements of oral communication
  • identify appropriate scopes, topics, and resources for professional presentations
  • assess strategies for improving professional presentations
  • recognize the key elements of written communication
  • identify tone, audience, purpose, and structure in professional writing
  • deliver a coherent and professional written message using an appropriate medium
  • recognize the various group dynamics that can occur within an organization
  • identify methods of problem-solving and goal-setting in professional group settings
  • select the appropriate tools for scheduling and communicating time-related tasks

General Topics:

  • Defining communication
  • Forms of communication
  • Relating to your audience
  • Fundamentals of professional speaking
  • Planning and drafting your presentation
  • Revising and delivering your presentation
  • Fundamentals of professional writing
  • Planning and drafting your message
  • Revising and delivering your message
  • Group communication in the workplace
  • Strategies for effective collaboration
  • Technology solutions for collaboration
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Computer Based Training
  • Practical Exercises

Methods of Assessment:

  • Quizzes
  • Written Papers

Minimum Passing Score:

Supplemental Materials

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