Course

Course Summary

Credit Type:

Course

ACE ID:

MNDE-0012

Organization:

MindEdge Learning

Location:

Online

Length:

52 weeks (41 hours)

Dates Offered:

Credit Recommendation & Competencies

Level	Credits (SH)	Subject
Lower-Division Baccalaureate	3	conflict management

Description

Objective:

The course objective is to cover the key issues and best practices for managers dealing with contentious situations in the workplace. Throughout seven segments, learners will explore strategies that managers can use to help deal with conflict. The self-paced course offers an assortment of interactive exercises, videos, selected readings, case studies, and scenarios highlighting key issues, and self-assessments that engage students and provide opportunities to practice conflict negotiation and management skills.

Learning Outcomes:

dentify various factors involved in resistance to change, and discuss why change initiatives fail
discuss the importance of leadership and the role of communication in successful change management
identify factors associated with effective interpersonal communication in various business contexts
explain the importance of addressing difficult employee behavior
summarize practical tips for handling conversations about difficult behaviors
identify the different types of conflict in the workplace
identify the most common causes of personal and workplace conflict
differentiate between different conflict styles and describe various conflict resolution strategies
define emotional intelligence and discuss how improving emotional intelligence can have a positive impact on managerial performance
recognize the advantages and disadvantages of negotiation, compared to other methods of conflict resolution
identify the main impediments to achieving a cooperative resolution, and explain how best to circumvent them.
recognize the leadership challenges in dealing with change, conflict, and inappropriate employee behavior