Course

Course Summary

Credit Type:

Exam

ACE ID:

MLS-0070

Organization's ID:

MB-910

Organization:

Microsoft Corporation

Location:

Worldwide through Certiport and Pearson Vue test centers (and online proctoring through VUE)

Length:

1 hour

Dates Offered:

Credit Recommendation & Competencies

Level	Credits (SH)	Subject
Upper-Division Baccalaureate	3	information technology

Credit is recommended for examinees scoring 700 or above

Description

Objective:

This exam measures your ability to describe the following: Dynamics 365 Marketing; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; Project Operations; and shared features.

This exam covers the features and capabilities of Microsoft Dynamics 365 customer engagement apps.

Candidates for this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.

Skills Measured:

The skills measured include: Describe Dynamics 365 Marketing (10-15%); describe Dynamics 365 Sales (15-20%); describe Dynamics 365 Customer Service (15-20%); describe Dynamics 365 Field Service (15-20%); describe Project Operations (15-20%); and describe shared features (15-20%)

Instruction & Assessment