Course Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: KFCC-0004 Version: 2 Organization: KFC Corporation Location: Classroom-based Length: 5 hours of eLearning and 17.25 on-the-job mission manual; training is completed within 28 days of hire ACE Credit Recommendation Period: 2/1/2020 - 1/31/2023 3/1/2016 - 5/31/2019 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Lower-Division Baccalaureate 1 Food Safety and Sanitation Lower-Division Baccalaureate 3 Customer Service Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: The course objective is to provide a consistent, comprehensive, and engaging training experience that introduces new customer service team members to KFC and provides the skills and knowledge necessary to succeed in their role. Learning Outcomes: Explain what is expected of all KFC employees, including appropriate behavior and what to expect from the KFC family Demonstrate basic service standards when interacting with guests Perform routine cleaning procedures to KFC quality standards Pack orders efficiently and accurately and deliver them within the KFC time standard Demonstrate how to prepare KFC sides and freezer-to-fryer products based on KFC standards in order to deliver a consistent product to our guests Follow food and personal safety procedures to keep themselves, other employees, and guests safe Serve and interact with KFC guests according to the KFC Service behavior standards Answer guest questions and provide order suggestions based on their mastery of the KFC menu Operate the register and take guest orders and payment at both front counter and drive thru following KFC process and behavior standards Address Guest concerns and process guest vouchers using KFC's service recovery standards Demonstrate knowledge of OSHA's hazard communication requirement and how to keep self and others safe Demonstrate knowledge of KFC's social media policies General Topics: Team member expectations Food safety guidelines Personal safety guidelines Providing great guest service Cleaning standard procedures Preparing sides Preparing freezer-to-fryer products Hazard communication compliance Social media compliance Learning the KFC menu and packing orders Learning the register How to take orders & payment Addressing guest concerns Taking guest vouchers Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Instructional Strategies: Audio Visual Materials Computer Based Training Discussion Practical Exercises Methods of Assessment: Other Performance Rubrics (Checklists) simulations, and on-the-job activities Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Equivalencies Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Page Content