Course Course Summary Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: JIFF-0008 Organization: Jiffy Lube International Location: Online Dates Offered: 2/1/2021 - 1/31/2024 8/1/2017 - 7/31/2020 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Lower-Division Baccalaureate 3 introduction to management Lower-Division Baccalaureate 3 interpersonal communication Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: The course objective is to provide the knowledge and skills to correctly and profitably manage a service center. Learning Outcomes: And synthesize all learning and use the knowledge to problem solve technical, customer service, facility, and employee issues Upon completion of the course, the student will be able to proficiently describe and perform all roles and responsibilities of a service center manager describe and perform all roles and responsibilities of a service center manager explain all of the duties and tasks required for successful operation of the service center carry out the duties and tasks of a manager efficiently and effectively General Topics: The role of the manager Opening and closing the service center Customer service Build your team Coaching for development Time management Building relationships with customers The JLU learning and certification process Setting goals Scheduling Managing inventory Understanding your financials Working with your team Building relationships with fleet customers Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Instructional Strategies: Computer Based Training Methods of Assessment: Other Quizzes Proficiency exams Minimum Passing Score: 80% Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Page Content