Course Summary
Credit Type:
80 hours (2 weeks/10 days)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Upper-Division Baccalaureate 3 coaching and mentorship


This two (2) week classroom course is designed to strengthen the CYS Training Specialists’ ability to create an effective training program for staff, maintain learner centered performance support to sustain quality curriculum and programming for children and youth. Students will examine their roles and responsibilities and develop a practical framework for integrating CYS program standards and tools, staff training and developmentally appropriate practice. Course content includes theories of adult learning, coaching, and emotional intelligence and crucial conversations.

Learning Outcomes:

  • Apply the theories of Adult Learning and Emotional Intelligence to improve employee performance.
  • Develop priorities and goals for programming, staff training, coaching and modeling
  • Create a solution based training plan.
  • Describe effective performance coaching techniques.
  • apply crucial conversation techniques (steps)

General Topics:

  • -Adult Learning Theories and Models -Emotional Intelligence -Crucial Conversations -Employee Performance and coaching -Examining CYS Trainers’ Roles and Responsibilities -Writing Training Objectives -Curriculum Design and Delivery
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Case Studies
  • Classroom Exercise
  • Coaching/Mentoring
  • Discussion
  • Learner Presentations
  • Lectures
  • Practical Exercises
  • Project-based Instruction
  • Work-based Learning
  • Performance Rubrics (Checklists)

Methods of Assessment:

  • Case Studies
  • Performance Rubrics (Checklists)
  • Presentations
  • Written Papers

Minimum Passing Score:

Supplemental Materials

Other offerings from Installation Management Command, G7 Training Division MG Robert M. Joyce School for Family and MWR