Course Summary
Credit Type:
Organization's ID:
5 weeks (10 hours)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Upper-Division Baccalaureate 2 Operations Management


The course objective is to interpret policy to manage a program; identify and develop processes; assemble high performance teams; analyze and interpret information systems reports; perform a gap analysis upon reviewing key result areas; evaluate and synthesize opportunities for program improvement; and develop an action plan to increase customer satisfaction and fulfill unmet needs.

Learning Outcomes:

  • Provide the practical hands-on experience necessary to apply the delivery system process in efficiently providing programs for soldiers and families at the Garrison
  • Assemble and develop successful high performing teams
  • Identify and fill unmet needs in Family and MWR-DS programs using the Key Result Areas (KRAs)
  • Implement the Family and MWR Delivery System
  • Analyze and interpret MIS reports
  • Develop a plan to implement the delivery system process to meet their identified needs

General Topics:

  • Dysfunctions of a team and actions to improve team success
  • Assessment of current operation, assets, customer service usage, and needs
  • SWOT analysis
  • Action plans to use under-utilized assets
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Case Studies
  • Classroom Exercise
  • Discussion
  • Learner Presentations
  • Lectures
  • Practical Exercises

Methods of Assessment:

  • Case Studies
  • Performance Rubrics (Checklists)
  • Presentations
  • Quizzes
  • Written Papers

Minimum Passing Score:

Supplemental Materials

Other offerings from Installation Management Command, G7 Training Division MG Robert M. Joyce School for Family and MWR