Course Summary
This apprenticeship is federal/state registered
Credit Type:
Occupation Title:
Network Administrator Apprenticeship Program
Type of Apprenticeship Program:
Estimated length of On the Job Training (OJT):
2000 hours
Estimated length of Related Training Instruction (RTI):
330 hours
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 business communications
Lower-Division Baccalaureate 3 decision making
Lower-Division Baccalaureate 3 introduction to computers
Lower-Division Baccalaureate 3 server administration
Lower-Division Baccalaureate 3 cyber security analysis
Lower-Division Baccalaureate 3 network administration
Lower-Division Baccalaureate 3 virtualization administration
Lower-Division Baccalaureate 3 scripting languages
Lower-Division Baccalaureate 3 network servers
Lower-Division Baccalaureate 3 active directory maintenance
Lower-Division Baccalaureate 3 exchange server administration
Lower-Division Baccalaureate 6 internship in information technology, virtual and systems administration
Lower-Division Baccalaureate 3 networking fundamentals
Lower-Division Baccalaureate 4 switching and routing

Occupation Description:

System Administrators are the gatekeepers to the many systems that run our company and our clients. They have the opportunity to provide high-value IT services and leverage IBM’s leading-edge technology portfolio in the global network. Their work has a direct impact on the day-to-day productivity of the business by ensuring integrity of, and access to, the most important resource: data.

Program Description:

Network Systems Administrator apprentices perform daily activities ranging in complexity and are responsible for the installation, configuration, upkeep and reliable operation of one or more client environments. The Network Systems Administrator Apprenticeship includes micro-credentials like professional skills, agile development, and design thinking. The program also includes a broad range of fundamental skills in network hardware requirements, diagnostics and troubleshooting, command line interface, configuration and monitoring, and completion of the CISCO Certified Entry Networking Technician learning (CCENT).

Program Objective:

The objective of this course is to prepare students for a career as a Network Administrator at IBM.

Learning Outcomes:

  • Networking fundamentals: • define networking basics to include LAN, cabling and Ethernet • perform networking addressing • explain network communication protocols • define and apply the Open System Interconnection (OSI) model and Transmission Control Protocol/Internet Protocol (TCP/IP) to define data layers • perform basic network troubleshooting • employ IPv4 and IPv6 addresses and subnet masks • perform troubleshooting techniques
  • Cyber Security Analysis: • identify the importance of risk management in networking • assess and mitigate network risk • mitigate risk • implement security activities throughout the technology life cycle • determine industry trends and effects on the enterprise
  • Decision-Making: • use creative thinking to solve problems • develop strategies for risk analysis and risk mitigation • conduct situational analysis • use decision support systems • conduct backward planning • allocate resources to resolve problems • apply ethics to problem solving
  • Business Communications: • demonstrate presentation skills • prepare effective business messages for culturally diverse audiences • communicate by written, oral, and visual methods • compose clean and concise business letters, reports, memoranda, and emails
  • Introduction to Computers • describe basic operations of computer hardware and software • perform basic Operating System operations • process information using word processing, databases, spreadsheets, email, and related tools • identify types of storage • describe the use of files and folders • use the Internet and online resources • apply security and privacy concepts in all computer activities
  • Server Administration: • manage file transfer services, mail services, web services, and chat services • install and configure a Windows Server application • design and implement high availability solutions for an exchange server • deploy and configure a Domain Name System (DNS) service • administer an active directory • implement storage services • manage data and audio services • implement virtualization and visualization services • manage back-up services • configure Microsoft Windows servers • manage Linux operating systems
  • Network Administration: • state the purpose and functions of computer networks • state the purpose of user accounts in a network • administer user accounts in a local area network and security settings for file access • manage passwords for network resources access • explain the use of network components, such as switches and routers • manage network servers; maintain network device connectivity • perform preventive maintenance on a computer network • perform fault isolation and repair of network software • execute contingency plans; and generate formal incident reports
  • Scripting Languages: • discuss the basic techniques used to create scripts for automating administrative tasks • employ regular expressions in processing text • demonstrate the use of scripting languages to manage applications using networks • explain how to use scripting language to process other application's data • show the use of scripting developing applications using networks and databases
  • Network Servers: • explain the integration of computer servers, software, and network connectivity • discuss network functionality • illustrate server standards in terms of network performance measures • integrate broadcast systems into local area networks (LANs) and wide area networks (WANs) • troubleshoot network server systems
  • Active Directory Administration • configure domain controllers • manage Active Directory users and computers • manage Active Directory groups and organizational units • configure service and authentication account policies • maintain Active Directory • implement group policy objects (GPOs) • administer group policy settings • manage certificates • administer Active Directory Federation Services (AD FS) and Active Directory Rights Management Services (AD RMS) • implement web application proxy (WAP)
  • Exchange Server Administration: • install, configure, and administer Exchange server • manage mail recipients and public folders • implement disaster recovery solutions, using the Exchange Management shell • configure backup and restoration policies • configure security settings • plan, deploy and manage mailbox databases • plan, deploy and manage Client Access services
  • Routing and Switching: • explain the proper function and application of routing protocols • implement routing protocols using IPv4 and IPV6 • configure router interfaces • compare and contrast layer 2 and layer 3 switching functions • configure basic switching and virtual local area networks (VLAN) • implement inter-VLAN routing • implement network services, such as dynamic host configuration protocol (DHCP) • troubleshoot network connectivity
  • Information Technology, Virtual and Systems Administration: • analyze a complex computing problem and apply Virtual and Operating system administration principals and other relevant disciplines to identify solutions • analyze a complex computing problem and apply principles of programming and other relevant disciplines to identify solutions • evaluate the requirements for a specific system configuration and recommend solutions • create the virtual environment to meet the objectives • function effectively as a member or leader of a team engaged in activities appropriate to the task • identify and analyze user needs then create, integrate solutions in the computing-based project • demonstrate and application knowledge and skill sets acquired from the courses and workplace in the assigned job function • exhibit critical thinking and problem-solving skills by analyzing underlying issue/s and apply to project challenges • recommend ideas to improve work effectiveness and efficiency by analyzing requirements then considering viable options
  • Virtualization Administration: • provides an introduction to virtualization technologies including the architecture, its applications, and best practices • utilizes virtual machine software to configure servers and create virtual environments • develops and manages virtual machines, virtual switches and storage architectures including distributed resource scheduling, high availability, and fault tolerance
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Case Studies
  • Classroom Exercise
  • Coaching/Mentoring
  • Computer Based Training
  • Discussion
  • Laboratory
  • Lectures
  • Practical Exercises
  • Project-based Instruction
  • Work-based Learning
  • Performance Rubrics (Checklists)
  • On the Job Training

Methods of Assessment:

  • Examinations
  • Performance Rubrics (Checklists)
  • Quizzes
Supplemental Materials

Other offerings from IBM New Collar Apprenticeship