Course

Course Summary
Credit Type:
Course
ACE ID:
DAU-0237
Organization's ID:
LOG 4650 or LOG 4650V
Organization:
Defense Acquisition University
Location:
Online
Length:
56 hours (8 days)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Graduate 3 Product Support Management
Description

Objective:

Executive Product Support Manager's (PSM) Course is a post-advanced tier (formerly Level III) instructor-facilitated training for ACAT I/II DoD PSMs that focuses on enhancing a PSM’s success in planning for and executing, fielding, and the sustainment of major weapon systems within the framework of 10 U.S.C. §4324 & DoD policy.

Learning Outcomes:

  • Formulate PSM responsibilities and the skills needed to execute those responsibilities.
  • Decide if program metrics are facilitating desired outcomes in a given scenario.
  • Devise strategies associated with planning, coordinating and implementing a Product Support Strategy
  • Plan engagement with the system engineering process, technical management activities, and other key horizontal program entities (e.g., the Contracting Officer) to ensure the system is reliable, available, maintainable and affordable.
  • Build a Product Support Team-related scenario to determine appropriate solutions.
  • Design strategies for effectively managing government funds for product support.
  • Elaborate on the effectiveness of the DoD contracting strategy and contracting officers to implement a system Product Support Strategy.
  • Design a Product Support Manager’s best courses of action, additional information desired, and key stakeholders to engage, in an operational testing/deployment scenario.
  • Propose a plan to effectively manage and improve system sustainment including Sustaining Engineering.
  • Create a Stakeholder Tactical Engagement Plan (STEP) for an upcoming life-cycle management milestone or significant product support challenge.
  • Adapt the John Maxwell 360 Degree Leadership methods to PSM responsibilities and the skills needed to execute those responsibilities.

General Topics:

  • Product Support Manager (PSM) responsibilities Dozier Case Study Longstreet Case Study Maxwell 360 Degree Leadership Methods Product Support Strategy Architect Product Support Technical Partner Product Support Team Leader Sustainment Entrepreneur Product Support Stakeholder
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Case Studies
  • Coaching/Mentoring
  • Discussion
  • Learner Presentations
  • Lectures
  • Practical Exercises
  • Project-based Instruction
  • Performance Rubrics (Checklists)

Methods of Assessment:

  • Case Studies
  • Performance Rubrics (Checklists)
  • Presentations

Minimum Passing Score:

80%
Supplemental Materials