Course

Course Summary
Credit Type:
Course
ACE ID:
IBM-0033
Organization:
Location:
Online
Length:
9 weeks (104 hours)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 IT Support Fundamentals
Lower-Division Baccalaureate 3 Cloud Fundamentals
Lower-Division Baccalaureate 3 Security Fundamentals
Description

Objective:

This course is offered through Coursera, which is an ACE Authorized Instructional Platform.

The course objective is to learn the latest skills and tools used by IT support professionals including hardware and software setup, technical support, customer service, ticketing systems, service level agreements, and troubleshooting. Students will demonstrate knowledge of networking, security, and cloud computing, and practice analyzing user help requests and troubleshooting various issues.

Learning Outcomes:

  • Master the most up-to-date practical skills and tools used by IT support professionals and how to apply them in an everyday professional setting
  • Develop a strong IT foundation in topics including cybersecurity, networking, cloud, databases, and be prepared for CompTIA certification exams
  • Learn hardware and software skills that help users select, install, and configure their devices, operations systems, and applications
  • Practice customer service and troubleshooting skills by using ticketing systems, hands-on labs, demos, and interactive exercises

General Topics:

  • Learn what Informational Technology (IT) support is all about, the roles and responsibilities of Technical Support professionals, and become familiar with all the different career paths in Technical Support
  • Hear from experts in the IT industry about getting started in the field and how to pursue this career without prior experience or degrees
  • Learn some basics about the technology that technical support professionals use
  • Become familiar with tasks that IT professionals perform including workstation procurement, workstation setup processes, configure commonly used operating system settings and screen capture commands, computer acquisition practices, and job-essential troubleshooting processes
  • Learn about basic programming concepts, coding logic, and the different programming languages like Python
  • Learn how to use, interface with, access and backup databases
  • Identify different types of storage drives and discover the difference between short-term and long-term memory
  • Learn the features of local, offsite, and cloud storage and when to use each
  • Investigate file, block, and object storage and work out which cloud provider solutions work best for different networking scenarios
  • Learn about the many components of cloud computing architecture including datacenters, availability zones, virtual machines, containers, and bare metal servers
  • Familiarize yourself with different types of cloud storage options, such as Object Storage
  • Examine the intricacies of hardware and software across diverse computing platforms, grasp network fundamentals, delve into security, and explore the cloud computing landscape
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Computer Based Training
  • Discussion
  • Lectures
  • Practical Exercises

Methods of Assessment:

  • Other
  • Quizzes
  • Peer-reviewed Assignments

Minimum Passing Score:

70%
Supplemental Materials