Course Summary
Credit Type:
ACE Course Number:
11 weeks (54 hours)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 Supervision


The course objective is to provide the knowledge and skills for first level supervisors to successfully execute the supervisory functions of planning, organizing, leading, controlling, and managing human resource needs such as selecting, appraising, and disciplining employees.

Learning Outcomes:

  • Upon completion of the course, the student will be able to describe the basic types of supervisory skills
  • Explain how supervisors are responsible to higher management, employees, and co-workers
  • Identify ways productivity may be improved
  • Identify benefits of ethical behavior and challenges that make ethical behavior more difficult in the modern workplace
  • Describe some ways to communicate more effectively in the diverse workplace
  • Compare and contrast authority, power, responsibility, and accountability
  • Identify characteristics of a successful supervisor
  • Summarize techniques for quality control
  • Describe how the supervisor can lead a team so that it is productive
  • Provide guidelines for conducting effective meetings
  • Define management by objective (MBO) and discuss its use;
  • Discuss why and how supervisors delegate;
  • Explain democratic and authoritarian leadership;
  • Describe guidelines for group decision making
  • Describe the techniques for communicating effectively

General Course Topics:

  • Modern supervision: concepts and skills
  • Ensuring high quality and productivity
  • Groups, teams, and powerful meetings
  • Corporate social responsibility and ethics
  • Managing diversity
  • Reaching goals: plans and controls
  • Organizing and authority
  • The supervisor as leader
  • Problem solving, decision making and creativity
  • Communication
  • Motivating employees
  • Problem employees: counseling and discipline
  • Managing time and stress
  • Managing conflict and change
Instruction & Assessment

Instructional Strategies:

  • Case Studies
  • Computer Based Training
  • Discussion
  • Lectures

Methods of Assessment:

  • Examinations

Minimum Passing Score:

Supplemental Materials

Other offerings from Center for Financial Training Atlantic & Central States, Inc.