Course Summary
Credit Type:
ACE Course Number:
Organization Course Number:
8 weeks
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 Management, Business, or Leadership


The course objective is to improve a manager's effectiveness and impart practical new skills in the areas of management, resource allocation, and employee development.

Learning Outcomes:

  • Upon completion of the course, the student will be able to develop the ability to engage others through empathy
  • Determine how to build stronger relationships by improving your communication skills
  • Examine the skills needed to empower individuals in the workplace
  • Apply strategies for effective delegation
  • Determine the best approaches for working successfully with different generational cultures
  • Examine key principles of continuous improvement
  • Implement skills for setting effective goals for oneself and one's employees
  • Develop skills and best practices for managing multicultural teams
  • Explore strategies for effective time management
  • Incorporate an ethical decision-making model into real-world situations
  • And develop a strategy to coach employees to take greater accountability.

General Course Topics:

  • The essential component of effective leadership, strong inner personal communication skills
  • How to develop better receptive communication skills and become more attuned to others feelings and motivations
  • How to guide difficult conversations toward positive outcomes
  • The benefits of empowering employees and delegating responsibilities, as well as best practices for leveraging these management skills
  • The characteristics of generational cultures and how effective leaders manage their time and adapt their management style when working with different generations
  • Goal-setting, measuring results and managing a diverse workforce, as well as how to build and lead effective teams
  • The elements of ethical decision-making, the importance of attitude and how to build a culture of accountability
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Discussion
  • Lectures
  • Practical Exercises

Methods of Assessment:

  • Quizzes

Minimum Passing Score:

Supplemental Materials