Course

Course Summary
Credit Type:
Course
ACE ID:
WALT-0014
Organization:
Walt Disney Co.
Location:
Hybrid
Length:
12-52 weeks (40-100 hours), depending upon individual role and program
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Upper-Division Baccalaureate 3 Hospitality Management Internship
Description

Objective:

Participants will obtain valuable work experience within a Fortune 100 Company after completing the course. This course structures a fieldwork experience where participants will take part in and reflect on the Disney College & International Program Internship experience, as well as all prior/subsequent work experience, by incorporating the learning experiences noted in the AACSB’s Assurance of Learning Standards Report (2019) as well as utilizing the transferable skills noted in the Secretary of Labor’s SCANS (Secretary’s Commission of Achieving Necessary Skills 1991) report. While the Disney College & International Program is a non-technical skill internship, it is defined as supervised employment extending classroom-based occupational learning at on-the-job learning stations that may or may not relate to the participants' educational or occupational goals.

Learning Outcomes:

  • Investigate the heritage, culture, and business standards of a Fortune 100 company.
  • Demonstrate specific property awareness by investigating the brand and uniqueness of the area.
  • Demonstrate familiarization with a specific work location.
  • Learn the basic understanding of regulatory requirements within specific lines of business.
  • Demonstrate understanding of the specific line of business and how it is aligned with the overall objectives for the Disneyland® Resort, Walt Disney World® Resort, and The Walt Disney Company
  • Increase understanding of specific lines of business by acquiring new knowledge or skills
  • Investigate career and professional development opportunities within the Disneyland® Resort, Walt Disney World® Resort, and The Walt Disney Company
  • Utilize the Disney College and International Program work experience to identify transferable skills

General Topics:

  • Front Office Operations
  • Housekeeping Operations
  • Food and Beverage Management
  • Event Planning and Management
  • Marketing and Sales in Hospitality
  • Customer Service
  • Human Resources
  • Hotel and Restaurant Technology
  • Tourism and Travel Management
  • Crisis Management
  • Cultural Awareness and Diversity
  • Strategic Planning
  • Quality Management in Hospitality
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Case Studies
  • Classroom Exercise
  • Coaching/Mentoring
  • Computer Based Training
  • Discussion
  • Laboratory
  • Lectures
  • Practical Exercises

Methods of Assessment:

  • Performance Rubrics (Checklists)

Minimum Passing Score:

70%
Supplemental Materials