Course Summary
Credit Type:
ACE Course Number:
Organization Course Number:
11 weeks (44 hours)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 Interactive Learning


The course objective is to encourage participants to fully experience all aspects of Walt Disney Parks & Resorts as a learning laboratory. Participants will engage in group and individual learning activities designed to expand their knowledge and understanding of fundamental elements such as communication, partnerships, and responsibility as they impact the formulation of successful business strategy. Through self-discovery and integrated learning opportunities, participants will develop a greater understanding of Walt Disney Parks & Resorts as they explore such topics as creativity and innovation, leadership, history and heritage, and global economy.

Learning Outcomes:

  • Upon completion of the course, the student will be able to assess the impact of heritage, communication, technology, and the global economy upon the overall internship work experience and the development of transferable knowledge and skills
  • Gain insight into the corporate initiatives of The Walt Disney Company as a Fortune 100 corporation
  • Compare and contrast communication strategies as they relate to cast excellence, guest satisfaction, and business results
  • And examine the role technology plays in cast development, guest expectations, and in achieving positive business results
  • Appraise the impact of heritage, communication, technology, and the global economy on determining corporate business strategies
  • Characterize the knowledge, skills, and behaviors needed by leaders to achieve success

General Course Topics:

  • Employee excellence
  • Customer satisfaction
  • Business results as related to and impacted by diversity, communications, technology, and global economy
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Classroom Exercise
  • Discussion
  • Laboratory
  • Learner Presentations
  • Lectures
  • Practical Exercises

Methods of Assessment:

  • Performance Rubrics (Checklists)
  • Presentations
  • Written Papers

Minimum Passing Score:

Supplemental Materials

Other offerings from Walt Disney Co.