Course Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: VSPA-0007 Version: 4 Organization: Virginia State Police Academy Location: Classroom-based Length: 1 week (50 hours) Minimum Passing Score: 70 ACE Credit Recommendation Period: 8/1/2022 - 7/31/2025 6/1/2019 - 7/31/2022 8/1/2015 - 5/31/2019 5/1/2009 - 7/31/2015 10/1/2003 - 4/30/2009 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Lower-Division Baccalaureate 1 Police Science or Basic Law Enforcement Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: The course objective is to provide entry-level training for agency dispatchers. Learning Outcomes: Receive, gather information, and dispatch emergency calls for service Comprehend the concept of cultural diversity as it relates to providing customer service to the public Understand the liability issues that are congruent to the vocation General Topics: Legal issues Public relations and the media Civil liability Survival Spanish Communication procedures Emergency communication plans and disasters Communications for specialized situations Handling pursuits and shootings Critical incident stress management Ethics and leadership Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Instructional Strategies: Audio Visual Materials Classroom Exercise Discussion Lectures Methods of Assessment: Examinations Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Equivalencies Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Other offerings from Virginia State Police Academy View All Courses College Credit Opportunities Page Content