Course

Course Summary
Credit Type:
Course
ACE ID:
VSPA-0007
Organization:
Virginia State Police Academy
Location:
Classroom-based
Length:
1 week (50 hours)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 1 Police Science or Basic Law Enforcement
Description

Objective:

The course objective is to provide entry-level training for agency dispatchers.

Learning Outcomes:

  • Receive, gather information, and dispatch emergency calls for service
  • Comprehend the concept of cultural diversity as it relates to providing customer service to the public
  • Understand the liability issues that are congruent to the vocation

General Topics:

  • Legal issues
  • Public relations and the media
  • Civil liability
  • Survival Spanish
  • Communication procedures
  • Emergency communication plans and disasters
  • Communications for specialized situations
  • Handling pursuits and shootings
  • Critical incident stress management
  • Ethics and leadership
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Classroom Exercise
  • Discussion
  • Lectures

Methods of Assessment:

  • Examinations

Minimum Passing Score:

70%
Supplemental Materials