Course

Course Summary

Credit Type:

Course

ACE ID:

NNFA-0008

Organization's ID:

R0151

Organization:

U.S. Fire Administration - National Fire Academy (NFA)

Location:

Classroom-based

Length:

2 weeks (58 hours)

Dates Offered:

Credit Recommendation & Competencies

Level	Credits (SH)	Subject
Upper-Division Baccalaureate	3	Emergency Medical Services, Fire Science, Public Administration, or Health Care Administration

Description

Objective:

The course objective is to provide knowledge and practice that facilitate the improvement of the Emergency Medical Services (EMS) systems mid- level to upper-level managers' abilities to carry out leadership functions.

Learning Outcomes:

Identify the ten modern leadership functions
Develop an organization vision statement and a personal mission statement
Identify continuous commitment to QI goals and Ql implementation
Identify the key drivers (key component services) for an EMS system
Describe the importance of effective human resources plans and policies for achieving system goals
Describe the goal and the steps involved in instituting a risk management program
Identify and describe typical political actions/behaviors
Identify the steps involved in the lobbying process
Understand the two types of medical direction: online (or concurrent) and offline (prospective)
Compare 'pre-hospital' and 'out-of-hospital' services
Understand the effects of managed care on current and future services provided by EMS
Analyze and develop strategies for developing support to expand services to partner with managed care
Compare and contrast the consensus vision statement of the class with the Emergency Medical Services (EMS) Agenda for the Future
Apply teamwork principles to develop consensus agreement
Calculate the cost of EMS service
Identify the basic and essential data elements set forth by the National Highway Traffic Safety Administration (NHTSA) in the Uniform EMS Data Element Dictionary
Identify and describe appropriate types of EMS reporting technology needed to move toward automation
Describe each of the Baldridge Categories of Quality Improvement (QI) applied to EMS
Determine the duties and responsibilities of the medical director according to system requirements
Define common terms associated with managed care (health maintenance organization (HMO), preferred provider organization (PPO), gatekeeper, capitation)
Discuss various new trends in health care delivery
Describe the considerations involved in determining an EMS organization's roles in a managed care system