Course

Course Summary
Credit Type:
Course
ACE ID:
SDCM-0140
Organization's ID:
Business 324
Organization:
Study.com, LLC
Length:
40 hours (17 weeks)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Upper-Division Baccalaureate 3 Managerial Communication
Description

Objective:

The course objective is to examine and apply communication skills that managers need to manage workplace conflicts effectively, maximize meeting productivity, deliver presentations, and handle many other duties requiring communication.

Learning Outcomes:

  • Analyze how the evolution of management theories over time has impacted the way managers communicate with others.
  • Determine how managerial communications impacts processes and relationships, both within and outside the organization.
  • Summarize how a manager's communication proficiency can impact their team's ability to solve problems, resolve conflicts, and make decisions.
  • Design strategies for effective internal and external written communications.
  • Determine appropriate strategies for effective oral communications.
  • Identify and evaluate the role of technology in managerial communications, and how it impacts the manager's interactions with others in the organization.

General Topics:

  • Managerial Communication Dynamics
  • Managerial Communication with Technology
  • Effective Listening in the Workplace
  • Nonverbal Communication in the Workplace
  • Dynamics of Intercultural Communications
  • Managing
  • Workplace Conflict
  • Managing Productive Meetings
  • Conducting Workplace Interviews
  • Characteristics of Managerial Writing
  • Routine Messages, Reports, & Proposals
  • Creating Professional Presentations
  • Trending Issues in Managerial Communications
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials

Methods of Assessment:

  • Examinations
  • Performance Rubrics (Checklists)
  • Presentations
  • Quizzes
  • Written Papers

Minimum Passing Score:

70%
Supplemental Materials