Course

Course Summary
Credit Type:
Course
ACE ID:
SDCM-0092
Organization's ID:
Hospitality 101
Organization:
Location:
Online
Length:
Self-paced, 20 weeks (39 hours)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 Introduction to Hospitality
Description

Objective:

The course objective is to examine the roles of management, communication, control systems and customer service in the hospitality industry.

Learning Outcomes:

  • Summarize aspects of the background of the hospitality industry, including history, growth, statistics, sectors and corporate philosophies
  • Discuss key management functions including project management, revenue management, accounting, risk management, strategic management, human resources management and waste management
  • Understand planning and organizing as they relate to the hospitality industry, including aspects such as business strategies, operational plans and structure, teams and organizational change
  • Explore types of control issues in the hospitality industry, including internal controls, financial controls, budget controls and inventory control
  • Evaluate the economic impact of tourism, ecotourism, recreation, leisure and wellness
  • Compare and contrast leading versus managing in the hospitality industry
  • Describe the basic skills needed in the hospitality industry, such as communication and decision making
  • Identify hotel classifications and development including various hotel types and operations
  • Recommend how to run a successful restaurant

General Topics:

  • : hospitality industry overview
  • Leadership and management in the hospitality industry
  • Key management functions in the hospitality industry
  • Communication and decision-making in the hospitality industry
  • Improving service in the hospitality industry
  • Planning and organizing in the hospitality industry
  • Control systems and issues in the hospitality industry
  • Hotel classifications and operations
  • Food, beverage and alcohol operations
  • Restaurant organization and operations overview
  • Tourism and recreation
  • Gaming industry overview
  • Meetings, conventions, expositions and special events
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials

Methods of Assessment:

  • Examinations
  • Quizzes

Minimum Passing Score:

70%
Supplemental Materials