Course Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: SDCM-0093 Version: 4 Organization's ID: Hospitality 304 Organization: Study.com, LLC Location: Online Length: 40 hours (18 weeks) Minimum Passing Score: 70 ACE Credit Recommendation Period: 6/1/2023 - 5/31/2026 11/1/2020 - 5/31/2023 10/1/2017 - 10/31/2020 12/1/2016 - 9/30/2017 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Upper-Division Baccalaureate 3 Hospitality Management Operations Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: Upon the successful completion of this course, students will be able to examine and analyze aspects of the management and operations of the hotel lodging industry, including HR management, customer service, leadership in the hotel industry and more. Learning Outcomes: Understand the global hotel market and its benefits and costs to global economies Evaluate strategic management decisions as they relate to hotel profitability Develop a solid organizational structure for communication throughout the hotel Explain hospitality operational issues and use the information to evaluate decisions Summarize the roles of the Rooms Division and the Sales and Marketing Department and their importance to the profitability of the hotel operation Calculate a hotel's revenue using revenue management techniques Execute a Human Resources plan for a hotel including job design, performance appraisals, and workplace safety Justify a plan to maintain the safety and security of hotel guests and employees Create a customer service policy for resolving complaints to maintain guest satisfaction Explain the role of a food and beverage department including its contribution to a hotel's profitability General Topics: Hotel & Lodging Industry Overview Global Hospitality Management Leadership in the Hotel Industry Hotel & Lodging Strategic Management Hotel Operations Management Rooms Division in Hotel Operations Hotel Finance & Accounting Revenue Management for Hotels Hotel Sales & Marketing Department HR Management for Hospitality Hotel Safety & Security Hotel & Lodging Customer Service Food & Beverage Operations in Hotel & Lodging Restaurant Organization Basics Factors that Affect the Hotel & Lodging Industry Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Instructional Strategies: Audio Visual Materials Methods of Assessment: Examinations Quizzes Written Papers Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Equivalencies Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Other offerings from Study.com, LLC View All Courses College Credit Opportunities Page Content