Course Summary
Credit Type:
Organization's ID:
Hospitality 304
40 hours (18 weeks)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Upper-Division Baccalaureate 3 Hospitality Management Operations


Upon the successful completion of this course, students will be able to examine and analyze aspects of the management and operations of the hotel lodging industry, including HR management, customer service, leadership in the hotel industry and more.

Learning Outcomes:

  • Understand the global hotel market and its benefits and costs to global economies
  • Evaluate strategic management decisions as they relate to hotel profitability
  • Develop a solid organizational structure for communication throughout the hotel
  • Explain hospitality operational issues and use the information to evaluate decisions
  • Summarize the roles of the Rooms Division and the Sales and Marketing Department and their importance to the profitability of the hotel operation
  • Calculate a hotel's revenue using revenue management techniques
  • Execute a Human Resources plan for a hotel including job design, performance appraisals, and workplace safety
  • Justify a plan to maintain the safety and security of hotel guests and employees
  • Create a customer service policy for resolving complaints to maintain guest satisfaction
  • Explain the role of a food and beverage department including its contribution to a hotel's profitability

General Topics:

  • Hotel & Lodging Industry Overview
  • Global Hospitality Management
  • Leadership in the Hotel Industry
  • Hotel & Lodging Strategic Management
  • Hotel Operations Management
  • Rooms Division in Hotel Operations
  • Hotel Finance & Accounting
  • Revenue Management for Hotels
  • Hotel Sales & Marketing Department
  • HR Management for Hospitality
  • Hotel Safety & Security
  • Hotel & Lodging Customer Service
  • Food & Beverage Operations in
  • Hotel & Lodging
  • Restaurant Organization Basics
  • Factors that Affect the Hotel & Lodging Industry
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials

Methods of Assessment:

  • Examinations
  • Quizzes
  • Written Papers

Minimum Passing Score:

Supplemental Materials