Course Summary
Credit Type:
ACE Course Number:
Organization Course Number:
Business 319: Negotiations & Conflict Management
47 hours and 22 weeks
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Upper-Division Baccalaureate 3 Business Communications


The course objective is for students to understand the negotiation process, conflict resolution strategies, collaborative problem-solving, and international negotiation.

Learning Outcomes:

  • examine the importance of organizational communications and how to communicate effectively in organizations
  • consider the history and key theories of organizational communications
  • analyze forces that benefit or hinder effective communications inside and outside the organization
  • understand the different roles of organizational communication including the transfer of information, transactional process, strategic control, and balance of creativity and constraint
  • distinguish how communication and organizational cultures are related
  • express the role of verbal and nonverbal messages as well as effective use based on culture and gender
  • differentiate theory and practice regarding team building, networking, and meeting management

General Course Topics:

  • Introduction to Negotiation & Conflict Management Negotiation Terminology & Process Distributive & Integrative Bargaining Conflict Resolutions Collaborative Problem Solving & Decision Making Negotiation Strategies, Perception & Bias Communication & Negotiation Persuasion in Negotiation Types of Negotiations International Negotiation
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials

Methods of Assessment:

  • Examinations
  • Quizzes
  • Written Papers

Minimum Passing Score:

Supplemental Materials