Course

Objective:

Learning Outcomes:

• Identify self-concept, personality, emotions, and values of work performance
• Identify impact of intelligence, ability, attitudes, job satisfaction, and learning on work performance
• Compare and contrast content and process theories of motivation
• Describe the structure, size, and design of teams, and the effect of norms and roles on behavior
• Identify functional and dysfunctional conflict and apply conflict management techniques
• Select elements of organizational structure to optimize employee motivation
• Examine employee responses to organizational change and describe strategies to overcome resistance to change
• Explain strategies to overcome social perception and attribution, diversity, and stress to improve performance
• Explain the use of goal-setting, feedback, rewards, and reinforcement in improving performance
• Identify techniques for effective team work, especially in problem-solving and decision-making, examine barriers to communication and describe techniques of effective communication
• Describe influence, power, and political tactics to achieve performance-related goals, consistent with ethical principles
• Identify elements of organizational culture for employee motivation
• Identify leadership theories and styles to improve employee motivation

General Topics: