Course Summary
Credit Type:
Self-paced, 15 hours
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 1 Computer Information Systems and Computer Technology


The course objective is to help prepare learners for the CompTIA A+ 200-1002 certification exam.

Learning Outcomes:

  • Utilize Windows management utilities to navigate the file system, perform network diagnostics, manage disks, and maintain systems
  • Utilize Windows Administrative Tools to navigate available options, and to perform memory diagnostics, disk management, and system maintenance
  • Perform various configuration settings utilizing the Window Control Panel utilities
  • Implement security best practices relating to Active Directory administration, user management, and file and disk encryption
  • Conduct troubleshooting activities including the five step system checklist and the six step process for analyzing symptoms
  • Troubleshoot security issues by recognizing common symptoms and applying common solutions to some of the most pervasive security risks
  • Perform operating systems installations
  • Perform Windows installations and upgrades, considering factors such as drive partitioning, disk formatting, function of the system volume, etc
  • Configure systems utilities including Credential Manager, Bitlocker, Device Manager, and Sync Center

General Topics:

  • CompTIA A+ 220-1002: System Utilities
  • CompTIA A+ 220-1002: Comparing Common Operating Systems
  • CompTIA A+ 220-1002: Microsoft Operating System Installation and Upgrade
  • CompTIA A+ 220-1002: Microsoft Command Line Tools
  • CompTIA A+ 220-1002: MS Operating System Administrative Tools
  • CompTIA A+ 220-1002: Windows Control Panel Utilities
  • CompTIA A+ 220-1002: Application Installation, Networking, and Tools
  • CompTIA A+ 220-1002: Security Fundamentals
  • CompTIA A+ 220-1002: Critical Security Concepts
  • CompTIA A+ 220-1002: Software Troubleshooting
  • CompTIA A+ 220-1002: Operational Procedures Best Practices
Instruction & Assessment

Instructional Strategies:

  • Computer Based Training
  • Practical Exercises

Methods of Assessment:

  • Examinations
  • Quizzes

Minimum Passing Score:

Supplemental Materials