Course Course Summary Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: ULTR-0085 Organization's ID: MA 115 Organization: Sanford-Brown Location: Classroom-based Length: 40 hours Dates Offered: 6/1/2001 - 5/31/2012 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Lower-Division Baccalaureate 2 Human Relations Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: To introduce the principles of effective interpersonal communications and relationships within the healthcare setting. Learning Outcomes: Define the vocabulary associated with human relations Demonstrate the various ways to communicate with the patient Differentiate between discrimination, prejudice and sexual harassment, how to become aware of each and the steps to deal with each Explain time management and target various time wasters and ways to eliminate or effectively deal with them Greet a patient, schedule an appointment and use proper telephone techniques for incoming and outgoing calls Explain issues for consideration when caring for patients with special and specific needs and behaviors Discuss methods of assisting patients and families with emotional crises Explain Professionalism with all its implications Explain the dynamics of interpersonal relationships and the ways to improve those relationships Explain the different approaches to problem solving Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Instructional Strategies: Discussion Learner Presentations Lectures Practical Exercises Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Page Content