Course

Course Summary
Credit Type:
Course
ACE ID:
SOPH-0026
Organization's ID:
ConRes1000
Organization:
SOPHIA Learning, LLC
Location:
Online
Length:
This is a self-paced course. Students have 60 days with 30 days extension (if needed) to complete
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 1 Introduction to Conflict Management
Description

Objective:

The course objective is to introduce students to essential tools for managing conflict. Students will learn about the stages of conflict as well as conflict styles and different approaches to conflict resolution. This introductory course outlines basic concepts in conflict resolution and provides opportunities to analyze conflict in context.

Learning Outcomes:

  • Understand the key components of conflict
  • Recognize examples of the various types of conflict in context
  • Define the five conflict styles
  • Differentiate between the various conflict resolution processes in context
  • Identify the stages of conflict in context
  • Apply the five conflict styles in context
  • Understand how culture can impact conflict
  • Recognize key aspects of the various conflict resolution processes

General Topics:

  • What is conflict?
  • Pre-conflict stages of conflict resolution and post-conflict conflict styles
  • Intercultural conflict
  • Mediation
  • Arbitration
  • Conciliation
  • Collaborative law
  • Shuttle diplomacy
  • Restorative justice
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Computer Based Training

Methods of Assessment:

  • Examinations
  • Quizzes

Minimum Passing Score:

70%
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