Course Summary
Credit Type:
Organization's ID:
Self-paced. Students have 60 days with a 30-day extension (if needed) to complete the course
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 Conflict Resolution


The course objective is to gain mastery of the basic concepts of conflict resolution and learn how to apply these concepts in real world situations and their own lives. Students will explore key theories and skills associated with conflict resolution in a variety of contexts, including organizational, intercultural, family, and interpersonal.

Learning Outcomes:

  • Examine the fundamentals of conflict order
  • Interpret the role of culture and gender in conflict resolution
  • Analyze group conflict
  • Describe conflict resolution and theories of conflict
  • Develop conflict resolution skills
  • Apply the strategies of conflict resolution

General Topics:

  • Definitions, types, and sources of conflict
  • History and theory of conflict resolution
  • Stages and dynamics of conflict
  • Conflict styles
  • Resolution processes
  • Role of the mind, physiology, and emotion
  • Relational nature of conflict
  • Core needs
  • Communication process
  • Active and assertive communication
  • Positions and interests
  • Win-win problem solving
  • Crafting solutions
  • Definitions and models of culture
  • Cultural worldview
  • Cultural communication styles
  • Gender and conflict resolution
  • Systems theory and groups
  • Group dynamics
  • Workplace conflict
  • Family conflict
  • International conflict
  • Conflict analysis
  • Conflict resolution process design
  • Practical applications of conflict resolution
  • Emerging applications of conflict resolution
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Case Studies
  • Computer Based Training
  • Lectures
  • Practical Exercises

Methods of Assessment:

  • Case Studies
  • Examinations
  • Quizzes

Minimum Passing Score:

Supplemental Materials

Other offerings from SOPHIA Learning, LLC