3-5% The field of personnel: an overview, historical development, personnel functions, the personnel manager;17-21% Employment, manpower planning, recruiting, selection, orientation, promotions, layoffs; 2-4% Job analysis; 9-12% Training and development, career planning, training programs, retraining, development programs, principles of learning; 9-12% Performance appraisal, reasons for performance evaluation, performance evaluation techniques, performance evaluation problems; 3-5% Motivation, communication and leadership styles (improving productivity); 17-20% Compensation, job evaluation, wage and salary administration, incentive systems, benefits, non-financial compensation; 2-4% Security, safety and health, discipline, unsatisfactory work performance; 15-18% Personnel legislation, social insurance, minimum wage legislation, equal employment opportunity legislation, ERISA, OSHA; 7-11% Labor relations, unions, collective bargaining; 1-3% Current issues, comparable worth, employee participation groups, flextime.