Course Course Summary Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: ICS-0166 Organization: Penn Foster College Location: Classroom-based Length: Correspondence program Dates Offered: 6/1/2007 - 12/31/2012 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Lower-Division Baccalaureate 3 Customer Service or Marketing Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: To provide students with the knowledge to examine the critical role customer service plays in marketing and the larger business environment. Learning Outcomes: Identify the basic concepts of customer service Describe what qualifies as quality customer service Identify the personal skills of exceptional customer service List the essential communication skills needed to work effectively with customers Describe and use the concepts of problem solving, time management and stress management Recognize and use appropriate verbal and nonverbal communication in multiple forms Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Other offerings from Penn Foster College Business Statistics (ICS-0044) Computer Applications (ICS-0167) Earth Science (ICS-0208) Foundation Skills in Math (ICS-0244) Intermediate Algebra (ICS-0254) Introduction to Biology (ICS-0207) Introduction to Business (ICS-0046) Nutrition (ICS-0160) Pre-Calculus (ICS-0240) Principles of Management (ICS-0069) View All Courses Page Content