Course Summary
Credit Type:
ACE Course Number:
Organization Course Number:
12 -- 15 weeks (86 hours); 86 hours
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 Supervision


The course objective is to enhance your personal and professional learning agenda and welcome the challenges of supervision. In this course, you will learn about the roles and responsibilities of supervisors. The course builds from a foundation of fundamental skills through a pyramid of understanding the expanded scope of responsibilities for first-time, first-line supervisors through the chairman of the board in private, service, or public organizations.

Learning Outcomes:

  • Upon completion of the course, the students will be able to analyze the competencies and skills needed to be an effective supervisor
  • Plan strategically using goal-setting and organizing skills
  • Recommend a staffing, recruiting, and retention strategy
  • Recommend a control process strategy
  • Propose group- and-team-building skills
  • Analyze the performance appraisal process
  • Recommend strategies to improve workplace health and safety
  • Analyze factors that impact change management
  • Explain contemporary workplace considerations with respect to a supervisory role
  • Propose a decision-making strategy
  • Explain motivational leadership in the context of today's workforce
  • Use effective communication strategies
  • Propose conflict resolution strategies
  • Analyze the supervisor's role in the collective bargaining processes

General Course Topics:

  • Do you have what it takes to be a supervisor
  • Paperwork and profitability
  • People and productivity
  • Who decides what and how
  • Rewards and results: win, lose, or tie
  • Supervisors' leadership styles
  • When and how to communicate
  • Stimulating your teams' successful performance
  • Keeping employees on track and safe on the job
  • Opportunities: managing conflicts and challenges
  • Attention to detail
  • Bargaining a win-win situation for all
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Computer Based Training

Methods of Assessment:

  • Examinations
  • Quizzes

Minimum Passing Score:

Supplemental Materials

Other offerings from Pearson