Course

Course Summary
Credit Type:
Course
ACE ID:
NRAS-0004
Organization:
National Restaurant Association
Location:
Online
Length:
15 hours (5 weeks)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 Hospitality Supervision
Description

Objective:

Upon the successful completion of this course, students will be able to have effective skills such as leadership, time management, and communication. They must keep pace with change, improve their knowledge, and share their experience with others. The Certified Hospitality Supervisor (CHS®) provides recognition for these skills.

Learning Outcomes:

  • Recognize the importance and responsibilities of supervisors in the hospitality industry.
  • Identify and begin to develop leadership traits.
  • Identify skills for effective time management.
  • Identify methods to effectively communicate with a diverse audience of employees and guests.
  • Recognize strategies to handle problems and conflicts with employees.
  • Conduct orientation and training to effectively welcome new employees to your property.
  • Recognize the purpose and use of motivation and team building.
  • Demonstrate how to plan and evaluate an operational work schedule for employees.
  • Improve performance through a productive and diverse work environment.

General Topics:

  • You as a Supervisor
  • Leadership
  • Time Management
  • Effective Communication
  • Handling Problems and Conflict
  • Conducting Orientation and Training
  • Motivation and Team Building
  • Staffing and Scheduling
  • Improving Employee Performance
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Computer Based Training

Methods of Assessment:

  • Examinations
  • Quizzes

Minimum Passing Score:

74%
Supplemental Materials