The objective of the course is to teach participants to perform the four phases of a process improvement project (define, analyze, implement and control) which have been derived from the leading process improvement models in the industry. The key deliverables and outputs for the business analyst are emphasized during each phase, as well as the importance of tying all outputs back to the business strategy. Participants practice identifying and prioritizing the processes that require improvement, as well as creating the documents needed to communicate these changes to the rest of the organization. The course focuses on the competencies necessary to perform workflow modeling to ensure participants have the core tools required to document the processes. They also practice creating 'As-Is' and 'To-Be' process maps and conducting a gap and stakeholder analysis. Finally, participants develop the competencies to create new process benchmarks and measurements for new processes.