Course

Course Summary
Credit Type:
Course
ACE ID:
IRS-0006
Organization's ID:
9675
Organization:
Internal Revenue Service
Location:
Classroom-based
Length:
20 hours
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 1 Quality Management
Description

Objective:

To develop and enhance the employee's ability in managing systems skills. Content is applied to Total Quality organizations and develops the manager's ability to integrate systems management tools and techniques into day-to-day operations.

Learning Outcomes:

  • Understand different leadership theories and leadership styles
  • Total quality organization and system management skills
  • Understand and apply facilitation skills
  • Understand the nature of change and change management strategies
  • Assess and develop his/her leadership skills
  • Understand group dynamics and collaborative leadership
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Case Studies
  • Classroom Exercise
  • Discussion
  • Lectures
Supplemental Materials