Course

Course Summary
Credit Type:
Course
ACE ID:
GLEC-0003
Organization:
GLEAC TECHNOLOGIES INC.
Location:
Online
Length:
10 weeks (60 hours)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Upper-Division Baccalaureate 3 professional development for healthcare professionals
Description

Objective:

The course objectives are to manage one's own stress and emotional experiences for effective patient care management; develop personal effectiveness and self-awareness to achieve work-life balance; build a collaborative approach towards colleagues for a healthy team-work and improved patient care outcomes; learn appropriate verbal and non-verbal ways of listening and communicating effectively; collaborate seamlessly and resolve conflicts for better outcomes; and sharpen cognitive skills to detect and overcome erroneous and biased thinking.

Learning Outcomes:

  • develop personal effectiveness in managing emotions of self and others, managing stress and establishing work-life balance
  • make effective decisions and responses by reducing the impact of personal biases and cognitive errors
  • collaborate effectively for collective success in patient care
  • connect with patients, their families and coworkers more effectively by using active listening, empathy and appropriate questioning techniques
  • deal with interpersonal conflict in the workplace and learning to use intercultural fluency to boost collaboration
  • demonstrate respectful and inclusive behaviors towards patients from diverse backgrounds
  • assess risks and maintain safety within the workplace by adhering to the standard work health and safety protocols put in place by your organization
  • grow adaptive skills to handle challenging situations in the medical field

General Topics:

  • Communication skills for caregivers
  • Stress management
  • Emotional intelligence
  • Overcoming biases and cognitive errors
  • Collaboration and co-working
  • Diversity in patient care
  • Ethical care-giving practices
  • Responsible decision making
  • Personal effectiveness (time management, work-life balance, positive mindset)
  • Taking feedback effectively
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Case Studies
  • Computer Based Training
  • Discussion
  • Games/Competition
  • Lectures
  • Practical Exercises

Methods of Assessment:

  • Case Studies
  • Other
  • Performance Rubrics (Checklists)
  • Quizzes
  • behavioral assessment (AI based), algorithm (actual practice), self-evaluation, qualitative assessment, quantitative assessment, learning time, machine learning based algorithms, sentiment analysis, and 360-degree global mentor feedback loop tied to an algorithm aligned to Bloom’s Taxonomy

Minimum Passing Score:

80%
Supplemental Materials