Course

Course Summary
Credit Type:
Course
ACE ID:
DLCR-0040
Organization:
Dale Carnegie & Associates, Inc.
Location:
Classroom-based
Length:
15 hours
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 1 Leadership
Description

Objective:

The course objective is to move students to take their management skills to the next level to achieve stronger results. The courses in this certificate program teach specific habits to lead change, manage conflict, give powerful presentations, and engage employees.

Learning Outcomes:

  • Build cooperation with colleagues by following Dale Carnegie's 12 principles
  • Demonstrate the critical outcomes of leading with accountability
  • Assess the type of changes currently occurring in the organization
  • Lead others and manage self during organizational change
  • Diagnose conflict within organizations
  • Assess anger triggers and remain poised in conflict situations
  • Defuse an argument using Dale Carnegie's 12 best practices
  • Foster cross-generational relationships by following 8 guidelines
  • Coach and give feedback to members of each workplace generation
  • Identify skills that will enhance emotions leading to higher engagement levels
  • Apply strategies to improve discretionary effort
  • Create a persuasive presentation from concept to printout
  • Illustrate the critical role of trust, credibility, and respect for getting results
  • Overcome self-doubt and build self-confidence by following a 5-step process
  • Distinguish the elements of, and apply a model for, change engagement
  • Analyze conflict response styles
  • Encourage collaborative problem-solving and gain consensus
  • Define employee engagement and why it is critical to organization success
  • Adopt best practices to become a C.A.R.E.ing manager
  • Devise and share a plan to impact engagement in your organization

General Topics:

  • Employee engagement: leading an engaged workforce
  • Leadership development: getting results without authority, leading across generations
  • Change management: lead change effectively
  • Conflict management: managing conflict in the workplace
  • Presentation skills: presentations that influence people
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Classroom Exercise
  • Computer Based Training
  • Discussion
  • Lectures
  • Practical Exercises

Methods of Assessment:

  • Presentations
  • Quizzes
  • Written Papers

Minimum Passing Score:

70%
Supplemental Materials