Course

Course Summary
Credit Type:
Course
ACE ID:
DLCR-0011
Organization:
Dale Carnegie & Associates, Inc.
Location:
Classroom-based
Length:
1 week (24 hours)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 2 interpersonal communication
Description

Objective:

The course objective is to build greater self-confidence in formal and informal settings; refine people skills; enhance communication skills; build effective leadership skills; and reduce stress and improve attitude for speaking and dealing with others from diverse cultures and backgrounds.

Learning Outcomes:

  • develop an ability to assess the appropriateness and effectiveness of interpersonal strategies used in various interpersonal and professional situations
  • develop skill in selecting and using a variety of communication strategies and responses based on work situational and organizational goals
  • define the role of communication in determining the nature and quality of interpersonal relationships, as well as how and why relationships develop
  • describe how perception affects communication
  • communicate both verbally and nonverbally in order to meet organizational goals.
  • describe the characteristics of communication and interpersonal interaction

General Topics:

  • Build a foundation for success
  • Recall and use names
  • Build on memory skills and enhance relationships
  • Increase self-confidence
  • Enhance relationships and motivate others
  • Make our ideas clear
  • Energize our communication
  • Put stress in perspective
  • Gain the willing cooperation of others
  • Disagree agreeably
  • Develop more flexibility
  • Build others through recognition
Instruction & Assessment

Instructional Strategies:

  • Classroom Exercise
  • Discussion
  • Learner Presentations
  • Lectures
  • Practical Exercises

Methods of Assessment:

  • Performance Rubrics (Checklists)
  • Presentations

Minimum Passing Score:

70%
Supplemental Materials