Course

Objective:

Learning Outcomes:

• Identify common PC and mobile operating systems and their features and utilities and tools used to manage PC operating systems
• Identify common network types, network components, properties and purpose of services provided over a network, basic cloud concepts, and basic concepts related to security
• Install and configure display devices and troubleshoot common video, projector, and display issues
• Install and configure input devices, output devices, input/output devices, and PC expansion cards
• Compare and contrast various RAM types and their features, troubleshoot RAM issues, install and configure storage devices, configure settings through BIOS or UEFI tools on a PC, and troubleshoot hard drives and RAID arrays using appropriate tools
• Implement client-side virtualization, install the Microsoft Windows Operating System, use features of the Windows Operating System, configure Microsoft Windows, and perform a Windows upgrade
• Identify features and functions of the OS X and Linux Operating Systems
• Define requirements for thick clients, thin clients, and virtualization clients and define requirements for graphic and CAD/CAM design workstations, audio/video editing workstations, gaming PCs, home theater PCs, and home server PCs
• Identify the physical network connections commonly used to connect PCs and mobile devices to networks, identify the characteristics and properties of TCP/IP, identify resources needed to connect client PCs and devices to the Internet, list ports and protocols commonly used in network communications, and identify tools commonly used to install, configure, and maintain networks
• Troubleshoot PC Operating System problems with the appropriate tools, troubleshoot common mobile Operating system and application issues, troubleshoot wired and wireless networks using appropriate tools, and troubleshoot common PC and mobile security iss
• Identify personal computer components, storage devices, and mobile digital devices and compare PC and device connection interfaces and their characteristics
• Identify basic tools and techniques for maintaining PCs, mobile devices, and printing devices, identify best practices to follow to ensure personal and electrical safety, identify best practices to follow to ensure environmental safety and the proper handling of potentially harmful materials, identify best practices for entry-level IT professionals to use for appropriate communication with clients and colleagues, identify common organizational policies and procedures that deal with computer use, and explain troubleshooting theory
• Explain the importance of motherboard components, their purpose and properties, install various types of CPUs and apply the appropriate cooling methods, install and power supply, and troubleshoot common problems related to motherboards, CPU, and power
• Optimize the Windows Operating System, backup and restore system data, perform disk maintenance tasks, and update operating system and other system software
• Configure basic Windows networking and Windows proxy and firewall settings, use selected Windows networking features, and install and configure SOHO networks
• Install and configure exterior and interior laptop components, explain characteristics of various types of other mobile devices, compare and contrast accessories and ports of other mobile devices, install and configure basic mobile network connectivity and email, identify methods and best practices for synchronizing mobile devices, and troubleshoot and repair common mobile device hardware issues
• Compare various printer technologies and the associated imaging processes, install and configure printers, perform printer maintenance, and troubleshoot printers using the appropriate tools
• Identify common security threats and vulnerabilities, identify common security controls for mobile devices, and identify appropriate data destruction and disposal methods
• Secure Windows and other Operating Systems, deploy and enforce security best practices to secure a workstation, secure SOHO wireless and wired networks, and identify methods for securing mobile devices

General Topics: