Course

Course Summary
Credit Type:
Course
ACE ID:
CFTA-0015
Organization's ID:
A208
Organization:
Center for Financial Training
Location:
Online
Length:
11 weeks (54 hours)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 supervision
Description

Objective:

The course objective is to help students learn what it takes to be a successful supervisor in today's complex world. The course will provide students with the requisite knowledge, skills, and abilities for first level supervisors to successfully execute the supervisory functions of planning, organizing, leading, controlling, and managing human resource needs such as selecting, appraising and disciplining employees. The course will furnish the student with a rich mix of practical supervision concepts and real life examples that illustrate how modern supervisors handle contemporary problems.

Learning Outcomes:

  • describe the basic types of supervisory skills
  • explain how supervisors are responsible to higher management, employees, and co-workers
  • identify characteristics of a successful supervisor
  • summarize techniques for quality control
  • identify ways productivity may be improved
  • describe how the supervisor can lead a team so that it is productive
  • provide guidelines for conducting effective meetings
  • identify benefits of ethical behavior and challenges that make ethical behavior more difficult in the modern workplace
  • describe some ways to communicate more effectively in the diverse workplace
  • define management by objective (MBO) and discuss its use
  • compare and contrast authority, power, responsibility, and accountability
  • discuss why and how supervisors delegate
  • explain democratic and authoritarian leadership
  • describe guidelines for group decision making
  • describe the techniques for communicating effectively
  • identify the relationship between motivation and performance
  • explain how supervisors can manager their own stress
  • discuss how supervisors can overcome resistance and implement change
  • discuss how supervisors should go about interviewing candidates for a job
  • describe how a supervisor can use coaching and mentoring to support training
  • explain the purpose of conducting performance appraisal interviews

General Topics:

  • Contemporary trends
  • Ensuring high quality and productivity
  • Managing diversity
  • Reaching goals
  • Problem solving, decision making, and creativity
  • Motivating employees
  • Managing time and stress
  • Providing orientation and training
  • Appraising performance
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Computer Based Training
  • Discussion
  • Lectures

Methods of Assessment:

  • Examinations
  • Other
  • Examinations, Discussion Questions, and Direct Email Assignments

Minimum Passing Score:

70%
Supplemental Materials

Other offerings from Center for Financial Training

Accounting
(CFTA-0005)
Analyzing Financial Statements
(CFTA-0002)
Business Communication
(CFTA-0003)
Business Math
(CFTA-0018)
Commercial Lending
(CFTA-0006)
Consumer Lending
(CFTA-0007)
Economics
(CFTA-0008)
Financial Accounting
(CFTA-0022)
Human Relations
(CFTA-0009)
Human Resource Management
(CFTA-0025)
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