Course Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: AICP-0020 Version: 4 Organization's ID: AIS 25 Organization: American Institute For Chartered Property Casualty Underwriters/The Institutes Location: Classroom-based Length: 9 weeks (36 -- 54 hours) Minimum Passing Score: 70 ACE Credit Recommendation Period: 8/1/2017 - 1/31/2021 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Upper-Division Baccalaureate 2 Quality Control or Management Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: The course objective is to provide students with an understanding of the language, tools, and concepts of total quality management. Learning Outcomes: Define and describe total quality management and apply the techniques of total quality management and continuous improvement to various aspects of the property and liability insurance business General Topics: The nature of the insurance business Customer identification What customers want The voice of the customer Key processes The process improvement model Process improvement tools Leadership, teamwork, and organizational structures Checking on progress Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Instructional Strategies: Case Studies Practical Exercises Methods of Assessment: Examinations Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Equivalencies Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Other offerings from American Institute For Chartered Property Casualty Underwriters/The Institutes View All Courses College Credit Opportunities Page Content