Course

Course Summary
Credit Type:
Course
ACE Course Number:
AICP-0020
Organization Course Number:
AIS 25
Location:
Classroom-based
Length:
9 weeks (36 -- 54 hours)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Upper-Division Baccalaureate 2 Quality Control or Management
Description

Objective:

The course objective is to provide students with an understanding of the language, tools, and concepts of total quality management.

Learning Outcomes:

  • Define and describe total quality management and apply the techniques of total quality management and continuous improvement to various aspects of the property and liability insurance business

General Course Topics:

  • The nature of the insurance business
  • Customer identification
  • What customers want
  • The voice of the customer
  • Key processes
  • The process improvement model
  • Process improvement tools
  • Leadership, teamwork, and organizational structures
  • Checking on progress
Instruction & Assessment

Instructional Strategies:

  • Case Studies
  • Practical Exercises

Methods of Assessment:

  • Examinations

Minimum Passing Score:

70%
Supplemental Materials